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Features of Your Account that Help You Manage Your Work as a Carer

With so many tools at your disposal to help you manage your work as a carer, it may seem overwhelming trying to understand what each tool does. We've put together a quick guide to explain all the features of your Care Provider account, and help you get the most out of the Home Carers Direct platform.


This gives you a high level view of, and short cuts to, your Upcoming Bookings, Bookings that require your attention and Recently serviced bookings.


This allows you to search and filter all your bookings including past bookings. For completed bookings, you can see the invoices generated for the booking.


This shows your bookings in calendar form, together with any availability exceptions. There is day/week/month view available.


This is where you manage your default availability, exceptions to your default availability (e.g. personal appointments, public holidays) and 'out of office' periods.

View Profile

This allows you to view your profile as care seekers see it.

Manage Profile

This is where you can make changes to particular parts of your profile (e.g. hourly rates, service areas), including submitting new qualifications for approval by HCD admin.

File Library

This is where you can access files care seekers have shared with you.

Job Board

This is where you can search for job posts from care seekers in your area. Refer to previous blog about this.


This is where you manage the bank account that your payments are sent to.


This is where you can view care seekers you have added to your favourites list. Adding a care seeker to your favourites list allows you to find them immediately to start a new booking.


This is where you can create financial reports. We've created a guide to creating and saving reports here.


This is where you manage general settings (time zone, booking buffers, schedule reminders, email and SMS notification settings), passwords, privacy and blocked users.

Do you work as a carer?