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Promoting independence through use of the Home Carers Direct platform

At Home Carers Direct, we recognise that there are many adults who know exactly what kind of home care or support services they are looking for, and who want to be actively involved in the decision process and the management of the delivery of those services. Whether managing care for themselves, or on behalf of a loved one, Home Carers Direct has developed a series of sophisticated and easy to use features to facilitate this.

Our platform includes the following functionality:

Find the right carer for you
•  Search for carers by suburb or postcode
•  Filter search results based on personal preferences
•  Create a 'Job Post' with your personal preferences, that can be seen by carers
•  Chat directly with carers using the chat system
    - Retain this chat history with individual carers
    - Functionality to block users

Easy to use booking system
•  Bookings can be made, accepted or changed with a small number of clicks
•  Interactive calendar shows upcoming bookings
•  Review your carer, with the star rating visible to other users
•  Report other users to HCD admin, easily and confidentially
•  Store and share documents

Secure payment portal
•  An automated invoicing system
•  Availability of a digital wallet
•  Payments are held in escrow by an independent party until after the care services have been provided
•  Manage any booking cancellations, adjustments, or refunds (including partial refunds)
•  Carers can specify cancellation fees as a percentage of the booking fee
•  Negotiable fees means carers and adjust their hourly rates for particular bookings
•  Produce reports of fees paid within a given period

As the platform is available outside of traditional business hours, you also get 100% control and convenience when managing your care.

In addition to the many convenient functions built into our platform, Home Carers Direct has also been developed with safety at its heart. By promoting the safety of our users, you can feel confident and secure while managing your home care. Home Carers Direct are unique in our ability to offer all of the following features in one place:

Escrow functionality
•  Ensures you don't pay for any services not provided
•  Balances the interests of both the carer and the recipient
•  Attracts more committed and higher quality carers to the platform

Automated system controls
•  Prevents services being advertised on carer profiles that the carer is not qualified to provide
•  Automatically disallows bookings for minors if no WWC check is held
•  Users can take services listed on carer profiles at face value without needing to apply their own scrutiny

Other protections
•  Comprehensive market-leading insurance is arranged on behalf of all carers
•  A transparent review process and document tracking process, ensuring full audit compliance

When you book care for yourself or a loved one using the Home Carers Direct platform, you're make a choice confidently, knowing that you are in good hands. Get started today - creating an account is FREE and simple.

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