Frequently Asked Questions for Care Providers

  1. Are care providers at Home Carers Direct self-employed?

    Yes. All care providers using the Home Carers Direct platform are self-employed.

    With Home Carers Direct, a carer can run their own business with:

    • comprehensive and market-leading general liability, professional indemnity and personal accident and sickness insurance;
    • a personal profile which includes the carer's availability, rates and ratings;
    • a secure online booking system, with the possibility to make changes.
  2. What do I need to register as a Care Provider?

    Registering as a Care Provider includes building your profile and will take approximately 20 minutes. If you don't have everything with you, you can continue next time you sign in.

    You will need to do the following before your details can be verified and your profile approved and made visible to the public:

    • Upload a profile photo
    • Provide a short biography
    • Upload a copy of your national police record - this record must be less than 2 years old
    • Upload photo identification
    • Upload copies of your qualifications/certificates
    • Provide the names and contact details of at least 2 referees
    • Provide your ABN (if you have one)
    • Complete insurance questions
    • Provide your bank account details for payment
  3. Can I work elsewhere while using Home Carers Direct?

    Yes! At Home Carers Direct you are set your availability to work around all your other commitments (work, study, family, etc.).

  4. Is Home Carers Direct safe for care providers?

    The safety of our platform users is of paramount importance. Home Carers Direct promotes the safety of care providers through:

    The possibility to report and deregister care seekers

    Home Carers Direct can deregister care seekers (and care providers) from the platform in certain circumstances - for example, where the working environment is reportedly unsafe.

    A comprehensive care seeker registration process

    Through the care seeker registration process, Home Carers Direct collects personal information (including banking details) from care seekers, from which they can be identified.

    Market-leading insurance for care providers

    Home Carers Direct has arranged market-leading general liability, professional indemnity and personal accident and sickness insurance on behalf of prospective care providers for home care services arranged and paid for on the platform.

    The ability to choose your own clients

    Being self-employed, a care provider can choose whether or not to accept a booking request from a particular care seeker.

    Strict adherence to privacy principles

    All personal information collected by us will be treated in accordance with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth). These principles provide for how personal information may be collected, used, disclosed, stored and destroyed.

    Safe work environment procedures

    Our terms of use require both care seekers and care providers to inspect home care premises and equipment to ensure that they are safe for use.

    In-built messaging system

    Home Carers Direct encourages care providers to contact care seekers before their first appointment either by phone or by using the platform's messaging system.

  5. Do I need to pay a fee to Home Carers Direct?

    Yes. Home Carers Direct charges a fee in exchange for the hosting and administration functions we provide.

    As a care provider, this fee is equal to 10% of the fee that the care seeker has paid you.

    Find out more about Home Carers Direct fees, and how they are applied to a booking.

  6. I am a home care provider. What home care services can I provide according to my qualifications and experience?

    The system allows you to provide home care services in line with the following qualifications and experience categories:

    I do not have formal care qualifications

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required

    I have 1 year or more work experience in aged care/disability support.

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
        • Assist clients with medication qualification required
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
        • PEG Tube Feeding qualification required
      • Showering / bathing
      • Toileting

    I have a Certificate III in Individual Support/Aged Care/Disabilities/Home and Community Care or equivalent.

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
        • Assist clients with medication qualification required
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
        • PEG Tube Feeding qualification required
      • Showering / bathing
      • Toileting

    I have a Certificate IV in Individual Support/Aged Care/Disabilities/Home and Community Care or equivalent.

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
        • Assist clients with medication qualification required
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
        • PEG Tube Feeding qualification required
      • Showering / bathing
      • Toileting

    I have a Degree in Health Science/Allied Health or I am completing a Degree in Nursing (I am in 2nd year or more).

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
        • Assist clients with medication qualification required
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
        • PEG Tube Feeding qualification required
      • Showering / bathing
      • Toileting

    I have a Degree in Nursing.

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
      • Showering / bathing
      • Toileting

    I have an Assistant in Nursing qualification.

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
        • Assist clients with medication qualification required
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
        • PEG Tube Feeding qualification required
      • Showering / bathing
      • Toileting

    I am an Enrolled Nurse with less than 1 year relevant work experience.

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
      • Showering / bathing
      • Toileting

    I am an Enrolled Nurse with 1 year or more relevant work experience.

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
      • Showering / bathing
      • Toileting
    • Nursing Care
      • Acute care
      • Case assessment and management
      • Catheter care
      • Continence assessment / management
      • Convalescent care
      • Dementia care (Nursing care)
      • Medication management
        • Enrolled Nurse qualification required and "Has a Board-approved qualification in administration of medicines"
      • Observation and continuous monitoring
      • Palliative care (Nursing care)
      • Respiratory care
      • Wound care

    I am a Registered Nurse with less than 1 year relevant work experience.

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
      • Showering / bathing
      • Toileting

    I am a Registered Nurse with 1 year or more relevant work experience.

    You can offer any of the following home care services:

    • Domestic and Social Care
      • Companionship (at home, activities, outings)
      • Home and garden maintenance
      • Home Cleaning
      • Laundry
      • Meal planning and preparation
        • Safe Food Handling qualification required
      • Monitor diet and hygiene
      • Personal assistance (e.g. paying bills)
      • Shopping
      • Transport
        • Driver Licence required
      • Transport (specially outfitted for wheelchair)
        • Driver Licence required
    • Personal Care
      • Assist clients with medication
      • Assist with continence management
      • Assistance with eating
      • Assistance with ventilator
      • Care coordination
      • Dementia care (Personal care)
      • Exercise / rehabilitation / therapy
      • Grooming / dressing
      • Manual handling / Hoist and transfer
        • Manual Handling qualification required
      • Palliative care (Personal care)
      • PEG tube feeding
      • Showering / bathing
      • Toileting
    • Nursing Care
      • Acute care
      • Case assessment and management
      • Catheter care
      • Continence assessment / management
      • Convalescent care
      • Dementia care (Nursing care)
      • Medication management
      • Observation and continuous monitoring
      • Palliative care (Nursing care)
      • Respiratory care
      • Wound care
  7. Do I need an ABN?

    Being self-employed, you need to have an ABN. If you choose not to have an ABN, it is your responsibility to discuss this with an accountant to ensure that it is acceptable in your circumstances.

    In addition, please note that care seekers using the platform who are Government approved providers will be looking for carers with ABNs.

  8. Do I need to register for GST?

    You are required to register for GST if your GST turnover is $75,000 or more.

    If you register for GST, you will need an ABN and will charge GST on the services you provide. However, some services you provide may be GST-free. You should discuss this with your accountant who can help you identify which of the services you provide are GST-free (if any).

    The Home Carers Direct platform will allow you to reflect any GST-free portion in invoices issued on your behalf.